faq

Frequently Asked Questions

Do you have a question? Review our list of frequently asked questions below. Simply click on a specific category in the left column and you will see related questions or view all questions. If you are unable to find the information you are looking for please submit your question and we will respond as quickly as possible.

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What is your return policy?
Items may be returned for a refund or exchange. To be eligible for a refund or exchange items must be unused, with tag still attached. If an item has been reduced in price since the purchase, the sale .... Read More
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How do I become a wholesaler?
Click on Retailers at the bottom right hand corner and sign up, once approved you can stock all the supplies you want to sell for your handy store. Read More
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What methods of payments does Saranoni accept?
Saranoni accepts Visa, MasterCard, American Express and Discover. Read More
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How do I place an order?
Browse through the products on the web site. Once you find an item you would like to purchase, click on the product and then click on the Add to Cart button. The screen will change, displaying the Shopping .... Read More
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Do I have to pay sales tax?
For online orders, sales tax of 6.35% will be added to all orders shipped to Utah addresses. Shipments to addresses outside of Utah will not be charged sales tax. Read More
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When will my order ship?
Orders typically ship within one to two business days of an order being placed. Read More
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What shipping methods do you offer?
USPS Priority (2-3 days), USPS Express (next day), UPS Ground (1-5 business days), UPS 3 Day Select (3 business days). Read More
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When can I expect to receive my order?
Allow one to two business days for items to be shipped plus the time shown for the shipping method selected. Read More
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My shipment was damaged in shipping, what do I do?
Contact the shipping company (UPS or the United States Postal Service) immediately to report the damage and file a claim for replacement of the item. Read More
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